What is CinePlex?
How do I donate and get VIP Access?
Can use Google Chromecast or Apple Airplay to cast to my TV?
It depends on what type of device you use but (for example) on a Desktop, you should see the Chromecast -icon (when using Chrome) or the Airplay -icon (when using Safari) below the video.
Casting should work in Google Chrome (Android and Desktop) via Chromecast and in Safari (iOS and macOS) via AirPlay. Subtitles are currently not working when casting.
What do all the different Icons mean?
|This is a Movie|
|This is a Pre-Release|
|This is a TV Show|
|This is an Episode|
|2018||This Movie or TV Show was initially released in 2018|
|S04 E03||This is Season 4, Episode 3|
|S05 E01||This is a Season or TV Show Premiere|
|8.1||Others gave this Movie or TV Show an 8.1 rating|
|Click to toggle this Movie or TV Show as favorite|
|Info about the Movie, TV Show or Episode|
|Download Movie or Episode|
|The Movie or TV Show Parental Guidelines rating|
|The production country|
|The spoken language|
Why is Episode X missing?
Why is a Video is not loading?
Why isn't there a HD version of this video?
If it's a pre-release, then this is the best there is but the video will be replaced when we find something better.
If it's a video we just added, higher qualities will (most likely) follow within the next few hours because it takes some time to convert videos.
Why is there no sound?
Why is the sound distorted?
Why is the Video stuttering, buffering or randomly stopping?
If that doesn't help and you're using Safari, see if it still happens in Chrome. Before reporting an issue, use Chrome and try selecting auto or 360p in the quality settings to see if that works any better.
Why is the Video repeating/skipping back xx seconds every time?
If you're using iOS, there's a bug that was introduced when iOS 11 came out. At the moment of this writing (6-2018), it's still not fixed. There is a discussion about it here: https://discussions.apple.com/thread/8082640
Long story short... either wait until Apple finally fixes the bug or use a browser like Aloha. This is one of the few available iOS browsers that uses it's own video engine.
In the iOS App Store, search for Aloha Browser. It's free.
For Chromecast users, we've seen it happening on the latest versions but only on slower connections. So where it previously would start buffering, it now skips back every time until it was able to download sufficient data to continue with the next part. We're not sure but perhaps Google is using Apple libraries for HLS streaming. Either way, we don't have a solution for Chromecast other than making sure that you're on a fast connection.
Why is the Video switching to a lower quality all of a sudden?
Not all browsers (Safari etc.) let you change the quality. For these browsers, it's always set to auto.
When I change the quality of a video, nothing happens.
Why isn't the video starting at the beginning?
Why are the Subtitles wrong/out of sync/not available in my language?
How do I make the Video go Fullscreen?
What Browsers are supported?
For example, Microsoft Edge works fine but things work much better with Chrome or Opera. Same with Safari. Safari works but we don't recommended it because it's so slow. This site works best with browsers like Chrome, Firefox, Opera, Brave etc..